Corporate Headquarters
9501 Sheridan Street
Lanham MD 20706
Phone: (301) 577-4111
Fax: (301) 577-0250
Email: ocg@ocg-inc.com
California Office
300 Frank Ogawa Plaza
Suite 256
Oakland, CA 94612
Phone: (510) 251-1401
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 SeaPort-e Quality Assurance Plan
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To raise and maintain the level of service to our clients, Oakland Consulting relies on a clear definition of duties,
standardization and process control, management emphasis on quality and client satisfaction and professional development.
Our corporate programs and policies, from staff structure to incentive awards, are geared to motivate our employees to
provide the best in client service. The Oakland Consulting management process ensures each assigned task is performed on
time and within budget in accordance with appropriate standards and guidelines. The PM ensures that all participants,
including subcontractors, are part of the quality solution. Working with Oakland Consulting management, the PM: (1)
identifies ways and means to improve quality, (2) implements changes, (3) measures effectiveness, (4) analyses results
in terms of desired improvement, and (5) plans for continuous improvement.
Oakland Consulting monitors quality through client dialogue, established and effective corporate procedures, and
intensive product technical review. The quality and timeliness of client support is our top priority. The PM reviews all
progress reports and contract performance with Oakland Consulting’s CEO and the client.
Quality management steps include: clear definition of client requirements and expectations, development of proper
technical approach, frequent review throughout the product development, in-process review with client input, internal
inspection before delivery and product acceptance with client satisfaction feedback at task completion. Each step of the
product preparation, review, and delivery cycle is geared toward early identification and correction to ensue product
quality.
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SeaPort-e