A company is only as good as the people it keeps.
– Mary Kay Ash
– Mary Kay Ash
Taking a “Client First” approach, we leverage a service oriented delivery framework that encompasses People, Process, Technology, and Service in an effort to provide high powered staffing solutions to our clients.
Staffing is all about making people a priority. That’s why we invest in our people from day one. Our recruiters are trained and certified through our in-house Elite Recruiting Academy (ERA). Our ERA is a 3 week intensive training program which enables us to build and maintain a pipeline of recruiters. ERA leverages industry best practices and teaches our recruiters the latest recruiting trends which saves our clients time and money. On a quarterly basis we conduct industry round tables with our people advising them of the latest technology and business developments. This enables us to understand and stay abreast of our clients dynamic staffing needs.
Our account managers have over ten years of demonstrated experience delivering high quality staffing solutions to our clients. This experience enables us to thoroughly understand client requirements and communicate these requirements to our recruiting team. This results in our ability to present a fully qualified pool of resources for our clients to evaluate.
We offer monthly, quarterly and yearly performance incentives that reward our top performers and we have a career path with suggested timelines that facilitate organic growth and retention.
Our Elite Talent Acquisition Process (ETAP) is an integrated streamlined workflow process that drives our entire recruiting lifecycle. It outlines all of the activities and tasks performed in the acquisition and qualification of job requirements. It is used for the evaluation and placement of candidates to job requirements. Our ETAP was developed by leveraging lessons learned and industry best practices for the acquisition of Job Orders and the placement of talent.
As an important element of our process, we meticulously screen each of our candidates and conduct work history verification, references checks, security clearance verifications and background checks to ensure that we provide our clients with quality candidates.
Our recruiters and account managers are trained and well versed in our ETAP. They work side-by-side in teams to coordinate every step from receiving a requisition to on-boarding resources. This minimizes communication gaps and facilitates the submission of quality resources.
Our ETAP is a proven framework that provides structure to our daily process, standardizes the work to be performed, deliverables to be produced and the communication across the team, facilitates accountability, visibility and efficiency and saves time and money and minimizes errors and inconsistency in services.
Recruiting Information Management System (RIMS) is our proprietary, cloud-based Applicant Tracking System (ATS) that is used to maintain information on clients, candidates, resumes, job orders and performance metrics in order to facilitate the placement of candidates. RIMS seamlessly integrates with our process in that each step of our ETAP is fully automated in RIMS.
This integrated capability gives our team an advantage over our competition by enabling us to quickly provide high quality resources.
RIMS serves as a searchable repository of candidates that we have previously worked with and have pertinent information such as screening information, reference information, and performance evaluations that we use for current and future job orders. RIMS allows us to track and report on key performance indicators and metrics for active job orders, submittals, client interviews, starts, individual performance and team performance. With RIMS, regular updates are automated so that we are fully aware of the availability of the vetted candidates in our talent database.
In addition to RIMS, our team uses networking and industry leading social media tools such as LinkedIn, Monster, Dice, CareerBuilder, Clearance Jobs, Indeed and Twitter to identify candidates and create talent pools of qualified candidates for us to evaluate. Our team strategically uses these forms of technology to provide successful end-to-end talent acquisition solutions for our clients.
Our Service binds our Staffing Solutions framework together. We strive to provide superior service to our clients, consultants and internal staff. We understand that our clients have a responsibility to deliver high powered solutions using the best technologies and techniques available. To accomplish this, our clients are highly dependent upon firms that provide and retain quality consulting resources and understand the degree of service required for client satisfaction. Oakland is a service oriented firm that has experience delivering high powered solutions for its clients. This experience allows Oakland to provide the high quality of service our clients demand. We use technology to enhance our ability to provide superior service.
Oakland is committed to providing proactive customer service to its clients. This allows us to mitigate risks before they become major issues. To accomplish this we use RIMS to perform monthly and quarterly performance evaluations of our consultants to identify performance defects and take corrective actions. As a result we are able to assist our clients in delivering quality solutions with minimal project interruptions.
Relationships are the backbone of our company with over 85% of our business coming from relationship referrals due to our delivery of superior service. Our customers are why we exist. We never lose sight of that. That’s why we always take a “Customer First” approach to resolving issues.